Policies

** Covid-19 Update **

Safety measures are being taken to prevent the spread of Covid-19

All orders are being processed as normal during this time

Each and every order is important to me and is handled with care

If you have any questions at all, feel free to contact me via the Contact page or the live chat

 

Payments

Payment information is kept strictly confidential.

Your personal information is used only for shipping and contact regarding your purchase if necessary. 

The only time I will be contacting you is if you have contacted me, you have opted into my email subscription or if I am working with you on an order.

Returns & Exchanges

90 day return policy - If you are simply not happy with your purchase, you may return it for a refund. Feel free to email me at kahlia@mettaweaving.com to start the return process.

The buyer is responsible for return shipping charges. 

I do not take returns or give refunds for items damaged from water. I provide you with jewelry care information on all individual products.

**PLEASE NOTE**

I have the right to refuse service to anyone. If I find that a customer is being exceptionally unreasonable or rude, I may cancel an order, cancel future orders, or not accept a return for that customer. I do my best to make my customers are happy and resolve issues, however, I will not tolerate bad behavior. I am an artist, not a corporation.

Make a mistake during check out?

Contact me immediately regarding any errors at checkout such as address, item etc. I would be happy to correct any mistakes prior to shipping.

Questions or concerns?

I'm happy to answer them, email me at kahlia@mettaweaving.com or you may use the live chat icon on my website!

I look forward to connecting with you! 

Kahlia Chase