Policies


** Covid-19 Update **

Safety measures are being taken to prevent the spread of Covid-19

All orders are being processed as normal during this time

Each and every order is important to me and is handled with care

If you have any questions at all, feel free to contact me via the Contact page or the live chat

 

Payments

Payment information is kept strictly confidential.

Your personal information is used only for shipping and contact regarding your purchase if necessary. 

The only time I will be contacting you is if you have contacted me, you have opted into my email subscription or if I am working with you on an order.

 

Processing

 

You can expect your order to go out within 2 business days of purchasing. 

 

General Shipping Time

All items ship via USPS

US Standard  2 - 5 days

US Priority  2 - 3 days

 

I am no longer taking orders outside of the United States.

If you have ordered multiple items, your items will be shipped together unless discussed otherwise.

Please double check your shipping address.

Metta Weaving is not responsible for items delivered incorrectly.

 

Shipping Costs

 

US 2 - 5 Day - FREE

US 1 - 3 Day - $10

 

Returns & Exchanges

30 day return policy - If you are simply not happy with your purchase, you may return it for a refund. If the item breaks in that 30 days, please send me photos and I will refund you.

The buyer is responsible for return shipping charges. 

I do not take returns or give refunds for items damaged from water. I provide you with jewelry care information on all individual products.

**PLEASE NOTE**

I have the right to refuse service to anyone. If I find that a customer is being exceptionally unreasonable or rude, I may cancel an order, cancel future orders, or not accept a return for that customer. I do my best to make my customers are happy and resolve issues, however, I will not tolerate bad behavior. I am an artist, not a corporation.

Replacement Program - Free ear hook, clasp and necklace cord replacement for 3 years. I can also clean your jewelry and re-polish free of charge. Please contact me if you need replacement parts and I will send you the items requested or you can send me you piece to replace the parts myself.

Please understand that I do not charge shipping to send your package out. Customers are responsible for return and exchange shipping charges back to me, however you are not responsible for shipping charges of replacement parts. 

 

Contact me immediately regarding any errors at checkout such as address, item etc. I would be happy to correct any mistakes prior to shipping.

 

General Jewelry Care

All copper jewelry is polished with an environmentally friendly, toxic-free protective finish to seal it from water and dirt.

Please note that if you wear your copper jewelry around chemicals or water excessively, overtime the finish may wear off.

Questions or concerns?

Have questions?

I'm happy to answer them, email me at kahlia@mettaweaving.com or you may use the live chat icon on my website!

I look forward to connecting with you! 

Kahlia Chase